Once you’re ready to check out, you can upload an image of your eyeglasses or contacts prescription to your order (snap a photo or scan it in), or select to send your prescription to us later. If you’ve already placed an order, log in to your account to upload an image of your prescription.

If you’d prefer to submit a prescription before placing an order, you can upload it to your account, email it to us at prescriptions@CheRing.com.

If you’re ordering prescription items, you’ll need to have a prescription specific to the item you’ve selected. (A prescription for eyeglasses cannot be used for contact lenses and vice versa.) Here are a few more specifics for each order type:

Prescription glasses or sunglasses: You’ll need a valid eyeglasses prescription (meaning: it’s not for contacts, it hasn’t expired, and all values are visible).

Based on your prescription, we may also need your pupillary distance (PD).

Once you have your PD, you can either hand-write it onto the copy of your prescription before submitting it to us, or you can send it to us at prescriptions@CheRing.com from the email address you used to place your order.

We process orders quickly, but we’ll do our best to accommodate any changes. If your order hasn’t shipped yet, chat with us a.m.–10 p.m. ET daily.

Psst. If your order has already shipped, head right this way to set up an exchange or return!

Please note: Orders for non-prescription sunglasses and Home Try-On frames can only be changed within one hour of order placement.

Curious to know more about your order status? Take a look at our status guide below:

Order placed
We’re dotting our i’s and crossing our t’s to make sure we have all the information we need before getting to work on your order. If we need any additional information from you, you can log in to your account to get everything squared away. (You can also check your email for more information!) Not sure you have an account? If you checked out as a guest or are logging in for the first time, you can set your password by selecting “Create account” here.

Working on it
This is the fun part—at this stage, we’re working on making your order specifically for you.

Finishing up
We’re getting your order ready for shipment—we’re performing final quality checks and getting everything packed up and ready to travel.

Just shipped
Your order is all packed up and ready to start traveling! At this stage, the shipping carrier has picked your order up (or is on the way to pick it up) and is working on getting it scanned into their system. It may take up to 24 hours for the carrier to mark your order as having been received.

In transit
Your order is on the way! (You can keep tabs on your order’s progress through the “Track My Order” link in your confirmation email.)

Delivered
Your order has been delivered! If your order shipped via USPS, check your mailbox. Our other carriers can’t use your mailbox, so they’ll typically drop packages off at (or near) your front door, or leave them in your building’s lobby or package center.

Exception
This status means our carrier hit a snag. This may delay the delivery of your package by about a day—we’re so sorry for the inconvenience. The good news is that in most cases, our carriers sort the issue out quickly, and get your order moving in the right direction within 24 hours.

Overall, here’s when you can expect to receive your order:
Prescription glasses (eyeglasses and sunglasses): 7–10 business days once prescription and billing info is approved​​​​​​​​​​​​​​​​​​​​​Non-prescription glasses: 5 business days (sunglasses); 7–10 business days (eyeglasses) Please note: Certain lenses, including toric lenses (if your contacts help to correct for astigmatism) and made-to-order lenses (eg. Biofinity XR, Proclear XR), may take longer to arrive.​​​​​​​​​​​​​​​​​​​​​​​​Accessories: 5–7 business days​​​​​​​​​​​​​​​​​​​​​​​​Gift Cards: 5 business days

You may have chosen to create an account while placing an order with us (even if you haven’t set a password yet). Within your account, you can view your order history, check your order status, and print invoices for previous purchases. If you checked out as a guest or are logging in for the first time, you can set your password by selecting “Create an account” under “I’m new here” on the sign-in page. You can also retrieve your password by clicking "Forgot password?".

Our policy: We have a 30-day, hassle-free exchange or return policy for our prescription and non-prescription glasses or sunglasses, plus any non-eyewear accessories.

Please note: Refunds must be credited to the original payment method.

Eyeglasses: Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, chat us or give us a e-mial at CheRing@proton.me. We’ll help determine the issue and make sure that your prescription is just right!

We don’t have a formal repairs program, but here are a few ways we can help:

We have a 30-day hassle-free return or exchange policy. If your frames are damaged within 30 days of receipt, we can exchange your glasses for a new pair. Chat us to get started.

A few rules of thumb:

Your pupils should be near the center of the lens

Lenses shouldn’t extend past the side of your face

Eyebrows should not be inside the glasses

When you smile, your cheeks don’t push the frames up

Frames shouldn’t slide down your nose

If you find a frame you love but it doesn’t fit quite right, the following issues can be fixed with a quick adjustment:

If the frames are too tight or loose behind your ears

The temples are too long or too short

The temples are too tight or loose at the side of your face

The frames are crooked or slide down your face

Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Nobody wants that!

All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.

Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.

(Standard Fit frames will be a better fit for those who don’t have the above features.)

Prescription eyeglasses

We can fill single-vision prescriptions with sphere (SPH) values between -18.00 and +10.00. In some instances, high-index lenses are recommended, and if the sphere (SPH) value on your prescription is stronger than -10.00, they're required. You may add high-index lenses to your order at checkout, or we'll follow up with you if they’re recommended. And good news—if you’re looking to order anti-fatigue lenses within these ranges, we’ve got you covered.

If you have astigmatism in either eye, you'll have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±6.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout, or we'll follow up with you if they’re recommended.

We can fulfill progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -15.00 and +10.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Prescription sunglasses

We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +8.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±6.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout, or we'll follow up with you if they’re recommended.

Want to learn more about what these numbers mean? We've got you covered. :-)

No worries—we’ve got you covered.

Before we dive in, If you’ve already placed an order and are hoping to ensure that it makes sense based on your prescription, we’re here to help. If anything looks off to us, or if we need any additional information from you, we’ll send you an email—and you can get everything squared away by logging in to your account.

Here are some terms you’ll see on both glasses and contacts prescriptions:

OD: This abbreviation stands for “oculus dexter,” which is “right eye” in Latin.

OS: This abbreviation stands for “oculus sinister,” which is “left eye” in Latin.

Sphere (SPH): Sphere indicates how strong your lenses need to be. This will be accompanied by a plus (+) or minus (-), which indicates whether you’re farsighted or nearsighted.

Cylinder (CYL): Cylinder is the correction for astigmatism. Astigmatism (thanks for asking!) means that the shape of your cornea prevents you from seeing with perfect sharpness. If you have a cylinder included on your contact lens prescription, that usually means you wear toric lenses. Learn more about astigmatism by viewing this handy video.

ADD: This is used when you require a prescription for both distance and reading in your glasses or contact lenses. It can be shown as an ADD value with a plus (+) sign with a number or, for certain contact lens brands, a description like "high" or "low." An ADD indicates that you may need progressive or multifocal lenses. It also may give you the ability to order one of three types of single-vision correction: distance, reading, or intermediate correction.

PS. Looking for more about single-vision vs. multifocal prescriptions? Learn more about the differences here, or read up on whether or not progressive glasses may be right for you here!

Here are a few additional terms you’ll see on a contact lens prescription:

Base curve (BC): For contact lenses, the base curve helps the lens fit properly. This usually is a number between 8 and 10 that measures the curve of a contact lens.

Diameter (Dia): This is the width across a contact lens in millimeters. Most contact lenses are 13–15 mm wide.

Brand: The part of the prescription that specifies which kind of contacts have been prescribed to you. For contact lenses, we are only able to fulfill the brand of lenses prescribed by your doctor.

Color: Many contacts have a slightly visible tint to help you see them against different surfaces. (It’s common to see blue tint or handling tint listed on your contact lens packaging.) Certain contacts may have a color tint to enhance or change the color of your eyes while you wear them. This has no effect on your vision, but it’s still important to get a prescription by a doctor to make sure they fit your eyes properly.